Privacy Policy

This policy covers the WarehouseSOP marketing site at warehousesop.com and the WarehouseSOP application. It explains what we collect, why we collect it, who processes it on our behalf, and how to get it deleted. We have tried to write it in plain language, because a policy nobody can read is not really a disclosure.

The short version: we collect what the product needs to work and nothing else, we never sell personal information, and there are no advertising trackers anywhere on this site.

We collect the following categories of information.

• Waitlist and sample downloads. If you join the waitlist or download a sample document, we collect your email address, and your name and company if you choose to give them. That is all a download requires.
• Account data. If you use the product, we collect your name, email address, and the organization and facility profile you build during onboarding: facility type, size, equipment, shift structure, job titles, and similar operational details used to customize your SOPs.
• SOP content. The documents you generate, edit, and store in the product, including sign-off records and any notes you attach to them.
• Payment data. Subscriptions are processed by Stripe. Stripe collects and stores your card details directly. We never see or store card numbers. We receive a customer identifier, the plan you are on, the billing status, and the last four digits and card brand for your reference.
• Server logs. Standard technical records generated when you use the Site or the product: IP address, browser and device type, pages or endpoints requested, timestamps, and error traces. These are used for security, abuse prevention, and debugging.

We use the information above to provide and operate the Service: authenticating you, generating and storing your SOPs, processing your subscription, and providing support when you ask for it.

We use your email address for transactional messages (account confirmations, password resets, receipts, sign-off notifications, and service notices), and, if you joined the waitlist or opted in, for launch announcements and product updates. Every non-transactional email has a working unsubscribe link, and unsubscribing never affects your access to the product.

We also use aggregated, non-identifying usage information to understand which templates and features are worth investing in.

We do not sell personal information, we do not share it with data brokers, and we do not use it for advertising or for cross-context behavioral profiling.

We use a small number of processors to run the Service. Each one handles data only to perform services for us, under contract.

• Vercel: hosting for the site and the application, including request logs and delivery infrastructure.
• Supabase: database and authentication. Your account, facility profile, and SOP content are stored here.
• Stripe: payment processing and subscription billing. Stripe is the controller of the card data it collects, under its own privacy policy.
• Anthropic: AI generation. Your facility profile and the relevant template content are sent to the Claude API to generate your documents. That content is not used to train models.

Generating an SOP means sending the template text and the parts of your facility profile that matter for that procedure to the Claude API, which returns the customized document. This is the mechanism by which the product works, and it is worth stating plainly rather than burying it.

That content is not used to train models, by Anthropic or by us. We do not use your facility data or your generated documents to build or improve any model, and we do not add your content to a shared template library.

We may retain generation inputs and outputs briefly for debugging and abuse prevention. If you would rather not send a particular detail to a third party, leave it out of your facility profile and add it to the document yourself after generation.

The marketing site sets no cookies and loads no third-party analytics or advertising trackers. That is why you do not see a consent banner here. The product application uses strictly necessary session cookies for authentication only. Our cookie policy has the detail.

We keep account data and SOP content for as long as your account is active, because it is the product. After an account is closed we retain the data for a short grace period so it can be recovered or exported, then delete it. Waitlist and sample download email addresses are kept until you unsubscribe or ask us to remove them. Server logs are kept for a limited period for security and debugging. Billing records are retained as long as tax and accounting rules require.

You can ask us to export or delete your personal information at any time by emailing support@warehousesop.com. We will confirm your request, act on it within thirty days, and tell you when it is done. Depending on where you live, you may have additional rights of access, correction, portability, or objection, and we honor those requests regardless of where you live.

Data is encrypted in transit and at rest by our infrastructure providers, access to production systems is limited to the people who need it, and authentication is handled by Supabase Auth rather than by hand-rolled password code. No system is perfectly secure, and we will notify affected users and any required authority promptly if a breach affects personal information.

If we change what we collect, how we use it, or which processors we use, we will update this page and revise the effective date at the top. For material changes we will notify account holders by email before the change takes effect.

Questions, access requests, and deletion requests all go to support@warehousesop.com.