Returns SOP templates
Returns arrive unsorted and unaccounted for. These procedures cover customer RMA processing, receiving triage, and disposition back to stock, to scrap, or to the vendor.
3 of 105 templates
- ReturnsRev 1
Returns Disposition and Restock
Disposition of triaged returns into their final outcome, covering the disposition decision rules and who owns them, routing to refurbishment, repackaging, and functional test, restock to primary picking or secondary and open box locations, vendor return and liquidation routing, and the write-off and destruction documentation that closes the unit out of inventory.
- Regulatory references
- 4 CFR refs
- Sections
- 8 sections
- Review cadence
- semiannual review
- ReturnsRev 1
Returns Receiving and Triage
Physical receipt and initial triage of customer returns at the dock, covering RMA verification against the inbound parcel or pallet, safe opening of unknown contents, hazard screening, initial condition grading into sellable, refurbishment, scrap, and hazard outcomes, and assignment to the correct staging lane so every unit leaves triage with a known state.
- Regulatory references
- 5 CFR refs
- Sections
- 8 sections
- Review cadence
- semiannual review
- ReturnsRev 1
RMA Authorization and Customer Return Processing
Authorization and administration of customer returns, covering RMA issuance criteria and eligibility windows, return label and instruction issuance, the customer communication checkpoints from request to resolution, the credit and refund trigger after physical inspection, and the fraud flags that hold a refund for review before money leaves.
- Regulatory references
- 2 CFR refs
- Sections
- 9 sections
- Review cadence
- quarterly review
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